Terms And Conditions

1. Booking and Confirmation

• All service bookings must be confirmed in advance via call, website, or in writing.

• A booking is considered valid only after receiving an official confirmation from our team.

• Any change or rescheduling must be communicated at least 24 hours prior to the moving date.

2. Pricing and Payment

• Prices are quoted based on the type and volume of goods, distance, labor required, and additional services.

• All charges must be paid in full as per the agreed amount before or on the day of the move.

• Additional charges may apply for delays caused by the customer, last-minute additions, or extra manpower.

• GST and other applicable government taxes will be charged extra where applicable.

3. Packing and Handling

• We use high-quality packing materials, but the customer must inform us in advance about any fragile, valuable, or high-risk items.

• North Star Packers and Movers will not be liable for damage caused due to improper disclosure of goods or concealed items.

• Special handling items (such as antiques, glassware, or electronics) must be declared in advance for appropriate care.

4. Customer Responsibilities

• Customers are expected to be present or appoint a representative during packing, loading, and delivery.

• Valuable items such as jewelry, important documents, cash, or personal identification must be handled by the customer.

• The customer must ensure proper access to both pickup and delivery locations, including elevator access if applicable.

5. Delays and Unforeseen Circumstances

• We strive to adhere to scheduled delivery times, but North Star Packers and Movers will not be liable for delays due to weather conditions, road closures, strikes, or unforeseen vehicle issues.

• In case of unavoidable delays, the customer will be informed promptly.

6. Insurance and Liability

• We strongly recommend opting for transit insurance to protect against accidental loss or damage.

• Our liability is limited to the value declared at the time of booking, and claims must be reported within 24 hours of delivery.

• Without insurance, North Star Packers and Movers is not liable for natural disasters, fire, theft, or unforeseen accidents during transit.

7. Storage Terms

• Storage services, if availed, are subject to separate charges and availability.

• The customer must clearly mention the duration and type of storage needed.

• Goods stored in our warehouses are subject to inspection and must not include perishable or illegal items.

8. Cancellations and Refunds

• Cancellations made 24 hours before the scheduled move will be eligible for a partial refund, excluding any non-refundable booking charges.

• No refunds will be provided for same-day cancellations or no-shows.

9. Dispute Resolution

• In case of any disagreement or dispute, both parties agree to attempt amicable resolution first.

• If unresolved, the matter will fall under the jurisdiction of the courts located in Hyderabad, Telangana.

10. Modification of Terms

• North Star Packers and Movers reserves the right to update or change these Terms and Conditions without prior notice.

• Continued use of our services implies acceptance of the revised terms.

For any questions or clarifications, please feel free to contact our customer support team. Thank you for choosing North Star Packers and Movers your trusted relocation partner.